Business that depend on their IT for their day to day needs, growth and success. We offer a Managed IT Support service.

​For a small fixed fee every month we look after all you IT needs.

We monitor your IT infrastructure and identify and fix issues as they arise. Sometime we fix issues before it becomes noticeable to you.

Our Team use the best Technologies in the market to support your IT needs from our offices or yours

Our Managed IT Solution provides the following Services

• Helpdesk support for all users
• Remote Support for instantaneous services
• Server, Workstations and Endpoint Monitoring and Maintenance.
• Onsite breakfix support for users if needed.
• Backup Monitoring and maintenance
• Antivirus , Spamware and Spyware Monitoring and maintenance.
• 3rd Party Application Support and Management

Our Support Services Features

• Helpdesk support

  Help Desk Service on basic Software and Hardware and Internet Connection problem.

  Assistance is available via phone and email is included in this package.

• CITL Remote Support

  Remote Support can be used on PCs, Networks or Servers, even through a Firewall. Remote Support is guaranteed to be completely secure. It will only connect to Casa Infotech Limited through full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today’s standards.

• Proactive Error Monitoring

  Our systems notify our helpdesk of thing that may be going wrong such as CPU, Memory, Hard Disk Capacity and error even before you notice. Error messages from your PC are sent to our helpdesk and our helpdesk staff uses these error messages to resolve any issue on your Computer.

• On Site Support

  In case any issue cannot be resolved remotely then a technician is sent out to you to resolve the problem on your PC.  Standard charges apply based on your package.

• Email Support

  A dedicated email address is provided based on your package and a Helpdesk Staff will respond to the request.

• Automatic Management & Optimisation

  Our CITLCARE software tool installed in your PC runs daily tasks so as to optimise your PC, so you can have a healthy pc available to you on a daily basis.

• Remote Hardware Monitoring

  We will monitor moving parts in your PC and will ensure they are optimised and running efficiently. In case of a suspected failure a technician within reason will receive notification and will escalate the job to fix or contact the user.

• Backup Monitoring

  We monitor your backup on a daily basis. . We also provide backup solution where you data can be stored offsite. This is done online and only incremental data is sent online to a secure and encrypted server.

• Antivirus Management

  Antivirus is very important for your computer. Our Technicians can manage your antivirus and manage updates of spyware, adware and antivirus. We can also provide our own Managed antivirus software.

• Spyware Management

  Along with antivirus spyware is also very important. We manage the spyware updates and monitor for hackers in your environment.

• Patch Management

  Computer security is vital and keeping the PC up-to-date with the latest patches is vital for a proper and secure functioning PC. We will monitor and maintain and update the security patches and report on a regular basis.

• Network Monitoring

  Are you aware how much bandwidth is being used on your network? We monitor the network for internet usage, hacker’s intrusion, computer online and can be reported upon request for a fee.

• Software and Web application Blocking

  We can block software and website, e.g. social website and explicit website and can monitor and report on for a fee.

• 3rd Party Application Support

  We can support your 3rd Party applications and liaison with the developers to ensure smooth functioning of the program.

• Access to Service Desk

  Phone support for any computer related issues is available on 0800-000-975. This is Free and included for the Gold and Platinum Packages.

• Remote Support

  Remote access to your computer is provided so as to resolve most computer related issues.

• Onsite Support

  Our Service technicians visit onsite to fix issues that cannot be resolved via Service desk.

• Asset Management

  In this process we collect and store all the details pertaining to your hardware and Software. This will enable you to make an informed decision and have the knowledge on your assets in your business.

• Reporting

  Weekly / Monthly reports are sent to you to inform you of issue that may have been fixed even without you knowing.

• Priority Response

  For the Platinum Customer: – This is included in your package and the response is within 2 business hours.

  For the Gold Customer: – The response is within 4 business hours.

  For the Silver Customer: – The response is within 8 business hours

• Software Deployment

  We can deploy software for your business and can do this for a fixed fee.

• New Installation

  We can install and deploy new hardware and software for a fee.